The controller of the personal data collected through this website and in the course of medical services is Madam Clinik, in the person of its medical director.
For any request concerning your personal data please use the contact details above: we reply within 30 days.
Madam Clinik collects and processes the following categories of personal data:
Health data is not requested through the website: if you choose to write it in the notes field of the contact form, we use it only to prepare for your consultation.
Personal data is processed for the following purposes:
| Purpose | Legal basis | Retention |
|---|---|---|
| Replying to contact requests and consultation bookings | Pre-contractual measures (art. 6.1.b GDPR) | 24 months |
| Providing surgical services and keeping the medical record | Health care purposes (art. 9.2.h GDPR) and legal obligations in healthcare | 10 years from discharge |
| Tax, accounting and administrative obligations | Legal obligation (art. 6.1.c GDPR) | 10 years |
| Service messages (appointment confirmations, follow-up reminders) | Performance of the contract (art. 6.1.b GDPR) | Duration of the relationship + 24 months |
| Promotional and editorial communications | Explicit consent, which can be withdrawn (art. 6.1.a GDPR) | Until consent is withdrawn |
| Statistics on the use of the website | Consent given through the cookie banner (art. 6.1.a GDPR) | 14 months |
Providing your contact details is optional, but without them we cannot answer a request for a consultation.
Personal data may be disclosed to:
Data is never sold to third parties for the marketing purposes of anyone other than the controller.
Personal data is processed mainly within the European Union. Where a service provider transfers data outside the EU — this is the case for statistics and marketing services, which we activate only with your consent — the controller makes sure that appropriate safeguards under artt. 44-49 GDPR are in place, such as adequacy decisions of the European Commission or Standard Contractual Clauses.
As a data subject you have the right, at any time, to:
To exercise your rights, write to the contact details in the "Data controller" section. We reply within 30 days.
Madam Clinik takes technical and organisational measures appropriate to protect personal data from unauthorised access, loss, destruction or accidental disclosure. In particular:
Madam Clinik services are not addressed to people under 18, and we do not knowingly collect data of minors through the website. Where a procedure is requested for a patient under 18 — a rare case, limited to specific clinical indications — processing takes place only after the informed consent of both parents or of the legal guardian.
This Privacy Policy may be updated at any time to reflect changes in the law or in our organisation. The version in force is always available on this page, with the date it was last updated.